All the complaints assigned to you will be displayed in the “My Complaint Register”.
Menu Path: Supply Chain Compliance >> My Compliant Register
Actions
- View: View the details of the complaint in read-only format.
- Seek Clarification: Start a conversation with the complainant seeking more details. Type the messages in the Compliant Discussion section, attach documents if any, and send them to the complainant. The complainant will be able to view the details you provide.
- Change Case Manager: Assign the selected complaint to the new case manager. You will no longer be able to work on this complaint once reassigned.
- Mark as Completed: Once the appropriate action is taken and the complaint is ready to close, choose Mark as Completed.
- Close: After the complaint is marked as completed, the case manager can wait for the complainant to provide feedback and then close the complaint. No further actions are allowed for the selected complaint after closing except viewing. Depending on the configuration set in the Application Configuration if the complainant doesn’t respond in “x” number of days, the Case Manager can close the case.